Customer Service Representative

• Answering incoming calls and responding to customer inquiries promptly and professionally.
• Communicating effectively and empathetically to understand customers' needs and concerns.
• Providing accurate and helpful information to customers regarding products, services, policies, and procedures.
• Resolving customer complaints, issues, and concerns in a timely and satisfactory manner.
• Identifying and escalating complex or unresolved issues to appropriate departments or supervisors for further assistance.
• Following up with customers to ensure their issues have been resolved to their satisfaction.
• Maintaining a comprehensive understanding of the company's products, services, and offerings.
• Keeping up-to-date with changes and updates to products and services to provide accurate information to customers.
• Recording customer interactions, inquiries, complaints, and resolutions accurately and thoroughly in the company's CRM (Customer Relationship Management) system.
• Striving to provide excellent customer service and ensure a positive experience for every customer interaction.
• Adhering to company policies, procedures, and compliance standards in all customer interactions.
• Ensuring confidentiality and security of customer information and data in accordance with company policies and regulations

What you bring:

• 2 years of customer service experience
• Service Titan experience a plus
• Strong attention to details
• Conscientious, team player
• Honesty, integrity, quality craftsmanship and a good attitude
• May conduct a pre-employment background check and drug test, subject to applicable law