At Jordan Air, we’re looking for a skilled Dispatcher who takes pride in solving problems and delivering top-notch service.
Step into an environment built on transparency and collaboration, with a hands-on management team that supports and challenges you to grow. You’ll have access to the tools, regular training, and resources you need to excel. We offer clear paths for advancement, a collaborative culture, and a team that recognizes and rewards hard work.
Join Jordan Air and be part of a company that supports your growth while helping you make a difference for our customers every day. Your skills are essential to our success, and we’re here to help you achieve your career goals.
What You'll Do:
- Schedule and dispatch technicians to service calls, maintenance appointments, and emergency repairs.
- Prioritize service requests based on urgency and technician availability.
- Monitor and adjust schedules to ensure optimal efficiency and productivity.
- Receive and respond to customer inquiries, complaints, and service requests via phone, email, and other communication channels.
- Provide customers with information about service availability, estimated arrival times, and any potential delays.
- Follow up with customers to ensure satisfaction and address any further needs or concerns.
- Inform customers of the status of their service calls and any changes to scheduled appointments.
- Maintain accurate records of service calls, customer interactions, and technician activities.
- Enter data into the company's dispatch and customer management systems.
- Generate and distribute reports on service performance, technician productivity, and customer satisfaction.
What You Need:
- It is preferable to have prior experience in dispatching, customer service, in plumbing, service technicians, and electricians
- 2+ years of dispatch experience
- 2+ years of customer service experience
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Problem-solving skills and the ability to work under pressure.
- Attention to detail and accuracy.
- The capacity to function both individually and collaboratively is essential.
- Flexibility to work varying shifts, including evenings and weekends if necessary.
What We Offer:
- Weekly pay | UNCAPPED earning potential!
- Year-round work
- Fully stocked company vehicle, gas card, tablet, and uniform
- Robust benefits package – health, dental, vision insurance, 401k match, IRA, and more
- Get your birthday off + get paid for that day!
- Paid Holidays + PTO accrual from day one!
- Parental Leave
- Paid Training
- Employee Referral Bonus
- Career growth opportunities
